by Rick Marengo | Sep 4, 2023 | Audit, IRMS RoI
Most would agree with the following for request handling systems the productivity improvements obtainable will depend upon three things. The number of requests (SARS, complaints, enquiries, fault reports, etc. ) The time saved answering them The cost of labour/hour...
by Rick Marengo | Oct 2, 2022 | Uncategorised
I sat in on an online meeting of FOI advocates in Scotland last Wednesday (SPIF*). It will certainly inform our product development. Public Disclosure Will this become encouraged or even mandated. Private classes of requests such as SARs and sensitive FOI...
by Rick Marengo | May 23, 2022 | Uncategorised
Many clients have been with us in Scotland for more than ten years. Time brings new requirements for any application. The system is capable of auto deletion of IRs and private information over 3 years olddelayed disposal for those IRs which been subject to a review or...
