Request Handling Productivity

Most would agree with the following for request handling systems the productivity improvements obtainable will depend upon three things. The number of requests (SARS, complaints, enquiries, fault reports, etc. ) The time saved answering them The cost of labour/hour...

Audit Trail for an Information Request

We are always interested to see where we can improve efficiency. We often ask why a process takes longer than we expect. In the case of an internal or external audit, the first thing we ask is what was done when and by whom? Audit Trail shows IR change history for any...