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Request Handling Productivity

Request Handling Productivity

Most would agree with the following for request handling systems the productivity improvements obtainable will depend upon three things. The number of requests (SARS, complaints, enquiries, fault reports, etc.) The time saved answering them The cost of labour/hour All...

FOI Scotland

I sat in on an online meeting of FOI advocates in Scotland last Wednesday (SPIF*). It will certainly inform our product development.  Public Disclosure Will this become encouraged or even mandated. Private classes of requests such as SARs and sensitive FOI...